1. Introduction
Thank you for choosing FamHub – Family Wizard (“FamHub,” “we,” “our,” or “us”). Protecting your privacy is central to everything we do. This policy explains how we collect, use, disclose, and safeguard your information when you use the FamHub mobile application, related websites, and any services we operate (collectively, the “Service”).
We comply with all applicable laws, including the EU General Data Protection Regulation (“GDPR”), the UK GDPR, the California Consumer Privacy Act (“CCPA”), the Children’s Online Privacy Protection Act (“COPPA”), and relevant local regulations.
2. Scope
This Privacy Policy applies to all users of the Service. By downloading or using FamHub, you acknowledge that you have read and understood this Policy.
3. Information We Collect
| Category | Examples | Purpose | Legal Basis* |
|---|---|---|---|
| Account Data | E-mail address, display name, profile photo | Create & manage your account, password recovery | Contract performance |
| User-Generated Content | Photos, videos, chat messages, family calendar events, shared to-do lists | Sync & share within your family group | Contract performance |
| Transaction Data | Purchase history (in-app subscription tier, transaction IDs) | Enable Premium features, customer support & refunds | Legal obligation |
| Usage & Analytics | Feature taps, session length, crash logs | Improve performance, fix bugs, develop new features | Legitimate interest |
| Device Identifiers | IDFA/IDFV, device model, OS version, timezone | Personalise content or ads (opt-in), security & fraud prevention | Consent (for ads); legitimate interest (security) |
*Legal bases shown for GDPR; equivalent rules apply elsewhere.
Children’s Data: FamHub is designed for users aged 13+. We do not knowingly collect data from children under 13 without verifiable parental consent. If such data is discovered, we will delete it immediately (COPPA compliance).
4. How We Use Information
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Core Functionality – Provide family calendar, shared media library, remote activities (movie nights, games, reading together) and other in-app features.apps.apple.com
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Analytics & Optimisation – Measure engagement and diagnose crashes via Firebase Analytics/Crashlytics.
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Payments – Process subscriptions through Apple In-App Purchase; FamHub never stores full payment-card details.
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Marketing / Personalised Ads (optional) – With your consent, show relevant offers via AppLovin or Google AdMob. You can withdraw consent at any time in Settings → Privacy → Ads.
5. Sharing Your Information
| Third-Party | Data Shared | Purpose |
|---|---|---|
| Apple In-App Purchase | Transaction ID, product ID | Payment processing & receipt validation |
| Google Firebase | Device ID, in-app events, crash traces | Analytics, performance, crash reporting |
| AppLovin / AdMob (opt-in) | IDFA/IDFV, coarse location, usage segments | Personalised or contextual advertising |
| Service Providers | Customer-support platform, e-mail sender | Respond to queries, send critical notices |
We do not sell your personal information. We disclose data only to the entities above, our legal advisors, or authorities when required by law.
6. Data Retention & Security
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Encryption: All data is encrypted at rest with AES-256 and in transit via TLS 1.2+.
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Servers: Hosted on AWS (US-East) in ISO 27001-certified data centres with strict access controls.
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Retention:
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Active accounts – data kept until you delete your account.
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Inactive > 24 months – we e-mail a reminder, then delete or anonymise after 30 days if no response.
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Back-ups: Encrypted back-ups retained for disaster recovery and deleted after 90 days.
7. Your Rights
| Right | How to Exercise |
|---|---|
| Access / Portability | In-app: Profile → Privacy → Export Data |
| Correction | Edit profile details directly in the app |
| Deletion | Profile → Privacy → Delete Account or e-mail us |
| Opt-out of Personalised Ads | Settings → Privacy → Ads → Disable personalised ads |
| CCPA “Do Not Sell” | Toggle “Do Not Sell My Info” in the same Ads menu |
| Lodge a Complaint | Contact your local data-protection authority or our DPO |
8. Cookies & Similar Technologies
The mobile app does not use cookies. When you visit famhubapp.com, necessary cookies (e.g., for log-in, Cloudflare CDN) are used. You can manage or delete them in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be announced in-app or via e-mail at least 7 days before they take effect. The latest version is always available inside the app and on our website.
10. Contact Us
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E-mail: [email protected] or [email protected]
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Data Protection Officer: [email protected]
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Postal Address: Minu Pte. Ltd., 68 Circular Road #02-01, Singapore 049422
If you have any questions or concerns about privacy on FamHub, please reach out—we’re here to help.